Privacy Policy

1. Introduction

The Parcel Express, Inc. ("The Parcel Express," "we," "us," or "our") operates a last-mile parcel delivery service across the United States. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit our website, join our waitlist, book a shipment, track a parcel, or otherwise interact with our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services.

2. Information We Collect

We collect information that you provide directly, information generated through your use of our services, and information from third parties where permitted.

Information you provide

• Account and contact details: Name, email address, phone number, and mailing address.
• Shipment information: Pickup and delivery addresses, recipient names, package descriptions, and special delivery instructions.
• Payment information: Billing address and payment method details. Payment card data is processed by our PCI-compliant payment partners — we do not store full card numbers on our servers.
• Communications: Messages you send to our support team, feedback, and waitlist sign-up information.

Information collected automatically

• Device and usage data: IP address, browser type, operating system, pages viewed, and referring URLs.
• Tracking and delivery data: Parcel status updates, GPS location of shipments in transit, delivery timestamps, and proof-of-delivery records (including photos and digital signatures).
• Cookies and similar technologies: See Section 6 for details.

Information from third parties

We may receive information from business partners, identity verification providers, and marketing platforms to improve our services, prevent fraud, and communicate with you about your shipments.

3. How We Use Your Information

We use personal information for the following purposes:

• To provide, operate, and improve our delivery services
• To schedule pickups, process shipments, and complete deliveries
• To send tracking updates via SMS, email, or in-app notifications
• To process payments and issue receipts or refunds
• To respond to customer support inquiries and resolve disputes
• To manage our waitlist and notify you when services launch in your area
• To detect, prevent, and address fraud, security issues, and abuse
• To comply with legal obligations and enforce our terms
• To analyze usage trends and improve our website and services
• With your consent, to send promotional communications about new features or service areas

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Delivery partners and drivers: Shipment details and contact information needed to complete pickup and delivery.
• Service providers: Vendors who assist with payment processing, cloud hosting, analytics, customer support, and communications — bound by contractual obligations to protect your data.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to continued protection of your information.
• Legal requirements: When required by law, court order, or government request, or to protect the rights, property, or safety of The Parcel Express, our users, or the public.
• With your consent: When you explicitly authorize us to share information with a third party.

Recipients and senders may see limited shipment information (such as name, address, and tracking status) as necessary to complete a delivery.

5. Location Data & Real-Time Tracking

Real-time tracking is a core part of our service. When you ship or receive a parcel with The Parcel Express, we collect location data associated with your shipment, including GPS coordinates of our drivers while a parcel is in transit.

This data is used solely to provide tracking updates, estimated delivery times, and proof of delivery. Location data is retained only as long as necessary for operational, legal, and dispute-resolution purposes, as described in Section 7.

You may opt out of non-essential location-based marketing, but location data required to fulfill a shipment cannot be disabled while the delivery is active.

6. Cookies & Analytics

We use cookies, pixels, and similar technologies to operate our website, remember your preferences, and understand how visitors use our services.

• Essential cookies: Required for site functionality, security, and session management.
• Analytics cookies: Help us measure traffic and improve performance. We use aggregated, de-identified data where possible.
• Marketing cookies: Used only with your consent to deliver relevant communications about our services.

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use certain features of our website.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Shipment records: Retained for up to 7 years for accounting, tax, and legal compliance.
• Tracking and proof-of-delivery data: Retained for up to 3 years after delivery completion.
• Waitlist information: Retained until you request deletion or we launch in your area and you create an account.
• Support communications: Retained for up to 2 years.

8. Your Rights & Choices

Depending on where you live, you may have certain rights regarding your personal information. Residents of California and other U.S. states with privacy laws may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal exceptions
• Opt out of the sale or sharing of personal information (we do not sell personal information)
• Limit the use of sensitive personal information
• Not receive discriminatory treatment for exercising your privacy rights

To submit a privacy request, email us at contact@theparcelx.com. We will verify your identity before processing requests and respond within the timeframe required by applicable law.

You may unsubscribe from marketing emails at any time using the link in our messages. Transactional communications related to active shipments cannot be opted out of while a delivery is in progress.

9. Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information, including encryption in transit (TLS/SSL), access controls, and regular security assessments.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your account or data has been compromised, contact us immediately at contact@theparcelx.com.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at contact@theparcelx.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our website.

Your continued use of our services after changes become effective constitutes acceptance of the updated policy. We encourage you to review this page periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: